At Bestbre, we want you to be completely satisfied with your clothing purchase. We have developed the following refund and return policy specifically for clothing items:
- Returns
If the clothing item you received doesn’t meet your expectations, you may return it within 30 days of the purchase date for a refund. To be eligible for a refund, the clothing item must be in its original condition, unworn, unwashed, and with all tags and labels intact.
To initiate a return, please contact our customer support team through the provided email or phone number. They will guide you through the return process, provide a return authorization number, and assist you with any necessary instructions.
Upon receiving the returned clothing item and verifying its compliance with our return policy, we will process your refund. Please note that original shipping fees are non-refundable, and you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
Once your refund is processed, we will issue the reimbursement to your original payment method. Please allow for a reasonable processing time for the refund to reflect in your account.
- Exchanges
If you need to exchange a clothing item for a different size, color, or style, please contact our customer support team within 30 days of the purchase date. The clothing item you wish to exchange must be in its original condition, unworn, unwashed, and with all tags and labels intact.
Our customer support team will assist you with the exchange process and provide a return authorization number. You will be responsible for the return shipping costs of the original clothing item. Once we receive the returned item and verify its condition, we will promptly ship the replacement item to you.
If the replacement clothing item requested is of higher value than the original item, you will be responsible for covering the price difference. Conversely, if the replacement item is of lower value, we will refund you the difference in accordance with our refund policy.
- Damaged or Defective Clothing Items
In the rare event that you receive a damaged or defective clothing item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either through a replacement or a refund.
For damaged or defective items, we may require photographic evidence or other documentation to assess the issue. Your cooperation in providing the necessary information will help us expedite the resolution process.
- Customer Support
If you have any questions, concerns, or need further assistance regarding our refund and return policy for clothing items, please reach out to our dedicated customer support team. We are committed to providing exceptional service and ensuring your satisfaction.
Thank you for choosing Bestbrefor your clothing needs. We appreciate your trust and look forward to serving you.
Business Address: 32 Oxford Ln, Eatontown, New Jersey 07724, United States
Email: support@ougold.com